Terms of use

Presentation

Welcome to the look-wonderful.com website.

The online store is owned by the company "LOOK-WONDERFUL.COM SPRL" (TVA BE : 0728.496.130), located in Koekelberg // Belgium, by phone 0032 494994423 and e-mail: info@look-wonderful.com.

The main concern of our company is the list of terms and conditions that govern the rights and obligations of look-wonderful.gr to all who visit its websites and whose purpose is to inform you of your rights and obligations and the best your service in the research and acquisition of the products you want to buy in his shop.

The Company reserves the right to modify, freely, unilaterally and without notice, the conditions of use and operation of this website and, in general, the terms and conditions of transactions with the online store within the framework of the law. .

Only the publication on this site is sufficient to put into effect a new term, or to modify or delete an existing term, subject to orders already confirmed by the Company.

Visitors / users must periodically check that any changes to these conditions have been made.

Only the display conditions on this site and elsewhere on the site meet the conditions to inform users of any modification of the conditions.

The use of this website and the services provided herein constitutes but also confirms the acceptance by the user of the pre-existing conditions as they apply, with the above modifications, interventions and indicative cancellations by the Company .

Any invalidity of certain conditions (use - operation of the website and transactions) does not invalidate the rest.

In case of disagreement with the content of the conditions (use - operation of the website and transactions), you are requested to refrain from any action, interaction, access, transaction and use of this website.

The Company reserves the right to modify, suspend, discontinue the operation of this website and / or the services provided on it, for maintenance, improvement, etc. at any time and without notice, without prejudice to the rights of users and third parties by law or by contract with the Company.

 

Information and products provided

The Company undertakes to the accuracy, truthfulness and completeness of the information provided in the online store, concerning the identity of the Company and the transactions provided via the online store. The Company, in good faith, is not responsible for and is not bound by electronic data which has been erroneous / by mistake in common experience and has the right to rectify it whenever they perceive its existence.

 

Limitation of Liability

The Company is not responsible for damage or prejudice resulting from the cancellation of orders, non-performance or delay in their execution, for any reason whatsoever.

It does not guarantee the availability of the products displayed in the online store, but it informs on the basis of availability data whether the customer is interested or not and undertakes to inform customers of the unavailability in the event of a change in timing. so that in this case also does not assume any other responsibility.

The online store provides the content (eg information, names, photos, illustrations), products and services available on the site "exactly as they are".

In any case, the Company will not be liable civilly or criminally for any damage (positive, special or consecutive, indicative and not limiting, source of division and / or cumulative in the loss of profits, data, lost profits, financial satisfaction , etc.) that may occur. A visitor to the online store or a third party for reasons related to the functioning or not and / or the use of the site and / or the failure to provide services and / or products and / or information made available by him and / or any other allow third party interventions in progress on the products and / or services and / or the information available through them.

 

Intellectual property rights

All the content of the online store, including distinctive titles, brands, images, graphics, photographs, drawings, texts, etc. are the intellectual property of the Company and are protected by the relevant provisions of Greek law, European law and international conventions or the intellectual property of third parties for which the Company is authorized for its own exclusive needs and for the operation of the shop in line. Any copy, transfer or derivative work based on this content or misleading the public on the actual supplier of the online store is prohibited. Reproduction, reproduction, download, advertisement, broadcast or transmission or any other use of the content in any way or medium whatsoever for commercial or other purposes is only permitted with the prior written consent of the Company or any other copyright holder. The names, images, logos and badges that are listed and describe the online store with the brand (look-wonderful) or the products or services of the Company or third parties are respectively the assets of the Company or of third parties, protected by applicable trademark laws. Their use in the online store does not in any way give them permission or the right to use them by third parties.

 

 

User responsibility

The User / Customer accepts and undertakes to use the services, information and data of the online store in accordance with the law and in accordance with the rules of good faith and good conduct. He is required not to use the online store with the brand (look-wonderful.gr) for:

1. send, publish, send by e-mail or otherwise transmit any illegal content for any reason, illegally infringes or damages the Company or any third party or infringes the privacy or confidentiality of any person's information

2. send, publish, send by e-mail or otherwise transmit any content that attacks the morals, social values, malice of users, etc.

3. send, publish, send by email or otherwise transmit any content for which users are not authorized to transmit in accordance with applicable laws or conventions (such as internal information, exclusive and confidential information acquired or disclosed as in the context an employment relationship or covered by confidentiality agreements),

4. send, publish, send by e-mail or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other property rights of any kind,

5. send, publish, send by email or otherwise transmit any software containing software viruses or any other code, file or program designed to interrupt, damage, damage or disturb the equipment of any software or hardware,

6. Willful or unintentional violation of applicable laws or regulations;

7. harassment of third parties in any way,

8. collect or store personal data about other users.

 

Limited license

Look-wonderful, subject to the terms and conditions set out herein and all applicable laws and regulations, grants you the right to access, use and display this site and its non-exclusive, non-transferable content, personal and restricted. . This license is not a transfer of ownership of the website and its components and is subject to the following restrictions: (1) You must keep all copies of the website and its components, all copyrights and other notices property; and (2)) you may not modify the website and its details, reproduce or publicly display, distribute or otherwise use the website and its information for public purposes; or You purpose, except as otherwise permitted herein.

 

 

 

Protection of personal data and transaction data

The Company created this website for the sole purpose of selling its products and providing remote customer service.

The site is simple and user-friendly and designed to meet the specific needs of each user.

The site is simple and user-friendly and designed to meet the specific needs of each user.

In order to obtain better customer service, it is important that users provide specific information regarding order processing. This information is kept by the Company.

The Company and the look-wonderful.gr online store take all necessary measures, with the most modern methods, to navigate safely on the site and ensure the confidentiality of personal data and transaction information of users.

 

Terms and conditions

Saving consumer data is our top priority.

The management and protection of personal data are governed by the terms of this Convention and the relevant provisions of Greek law and of Community and international law concerning the protection of individuals with regard to the processing of personal data, as well as the decisions of protection authority. Personal data that we respect and respect.

Any future modification of this regulatory framework will be the subject of this Agreement.

In order to provide you with the best services and to facilitate your purchases with product proposals that suit you, we collect personal information after your express consent and after becoming aware of your rights in accordance with articles 11, 12 and 13 of Law 2472 / 1997 and the corresponding provisions of regulation GDPR 679/2016.

Personal data is information that can be used to identify or communicate with a person, as well as other information about that person. The personal information we collect is limited to [list all the personal information you collect, for example your last name, first name, address, email, etc.] in combination with your basket.

You expressly consent to the collection and processing of the personal data above, without which we cannot offer our services to you, while you can at any time revoke or modify them (article 2 cf. 2472/1997 and rule 7 of regulation 679/2016).

We reserve the right to modify the conditions of protection of personal data without notice, in accordance with the applicable regulatory framework.

We ask that you review these Terms from time to time for any changes, as your continued participation in our Services implies your acceptance of any changes to them.

The users are secured by an identifier (username or e-mail) and a password which belong to their personal access information and must only be known to this user.

Leakage or loss of these items should be reported directly to look-wonderful staff as the online store is not responsible for their use by an unauthorized person.

Look-wonderful collects four types of user information: (1) information provided by the user when registering as a customer, (2) information provided by the user in order to execute their order from look -wonderful.gr, (3) the information that the user gives to competitions that are held from time to time, (4) the information that the user gives when connecting via another platform (iOS, Android applications , Facebook, Google). When filling out any order form on our site, users / customers will be asked to provide their full name, address, postal code, email address, phone number, method of payment for the order, credit card or details paypal.  More specific information may also be requested, such as shipping - delivery of an order, pricing information or details of the offer you have requested. Look-wonderful.com uses the information provided by the users during the electronic submission of the form, so that the Company can contact them regarding (i) the delivery of the order (ii) for confirmation and identification of the user / client. in any event necessary, (iii) new or alternative products offered by look-wonderful, (iv) special offers by look-wonderful, (v) receipt of lots after drawing lots. Users can choose whether or not to receive these look-wonderful updates / communications by sending an email request to info@look-wonderful.com

 

Cookies

Look-wonderful has the possibility of using cookies as part of the facilitation and operation of services via its website.

Cookies are text files sent and stored on the user's computer, allowing websites such as www.look-wonderful.com to operate transparently and without technical malfunctions, to collect multiple selections of users, recognize frequent users, facilitate their access and collect data to improve the content of the site. Cookies do not damage users' computers or the files stored there. We use cookies to provide users / customers with information and to process their orders and at any time they are automatically deleted from the site. Users should be aware that cookies are absolutely necessary for the website www.look-wonderful.com to function properly and transparently.

In the case of payment by credit card or Paypal, look-wonderful refers you respectively to the main security ports of ING Bank and Paypal, so it does not process payment information, except cooperates only with the aforementioned companies regarding your personal information.

 

 

Correction, modification or deletion of information

The look-wonderful allows its users to edit, modify, complete or delete the data and information submitted to look-wonderful.com. If you choose to delete information, look-wonderful.com will act to delete that information from its files immediately. For the protection and security of the user, look-wonderful.gr will try to ensure that the person making the changes is the same person as the user. To access, modify or delete your personal information, to report problems with the operation of the website or for any request, please contact look-wonderful via www.look-wonderful.com on 0032 494994423 or by e-mail at info @ look-wonderful.com.

Modification or correction of your personal data can also be done via the look-wonderful.com registration page.

Please note that we will do our best to protect your personal information, but the protection of your password on our site is also yours.

 

Security of transactions

Look-wonderful is committed to ensuring the security and integrity of the data it collects from users of its site.

Look-wonderful has adopted procedures to protect the personal data that users submit to or via the website by any other means (for example by telephone). These procedures protect user data from unauthorized access or disclosure, loss or misuse, modification or destruction. They also help to ensure that this data is accurate and used correctly. Your connection is secure because it uses SSL (Secure Socket Layer) technology.

SSL technology relies on a key to encrypt data before it is sent over the connection (SSL). The security check between the data and the server is based on the unique key code ensuring complete communication. Internet Explorer, Mozilla Firefox, Opera and Safari browsers support SSL and it is recommended that you use them to link to the look-wonderful.com website.

Periodic changes

The Company reserves the right to extend, update and improve its website and related products and services and to update this policy.

We recommend that users read this process regularly to be informed of any changes to the content of this privacy policy. This policy will be changed from time to time without notice to users.

 

 

 

RESOLUTION OF ELECTRONIC DISPUTES

On Monday 15 February 2016, the European Commission's Online Dispute Resolution (ODR) platform was launched, allowing consumers and traders to settle their disputes electronically for domestic and cross-border transactions.

Essentially, this involves creating an out-of-court settlement method (a sort of "friendly settlement") in cases where the consumer wishes to lodge a complaint concerning a consumer good or service purchased online.

The electronic dispute resolution platform is directly linked to the competent Alternative Dispute Resolution (ADR) bodies that deal with complaints, so that settlement is simpler, faster and less costly than disputes. In our country, the competent bodies are the consumer advocate and the broker in banking and investment services.

In practice, this is a 4-step process:

1. File a complaint

The consumer files a trademark complaint against a particular merchant via the dedicated website of the European Commission, whether or not he is in the consumer's country of residence.

2. Agreement on the selection of a dispute settlement body

The details of the complaint are communicated to the merchant and the parties must choose within 30 days the preferred alternative dispute resolution body, that is to say in the case of Greece between the consumer mediator and the bank mediator .

3. Handling of complaints by the Dispute Settlement Body

Details of the complaint are forwarded to the Alternative Dispute Resolution (ADR).

 

Exercise of the right of withdrawal

In order for the consumer to be able to exercise his right of withdrawal, he must inform us of his decision to withdraw from this contract with a clear declaration (for example, letter to be sent by post, fax or e-mail). The consumer has the right to withdraw without reasonable reason within fourteen (14) calendar days: (a) from the date of conclusion of the service contract. b) for sales contracts, from the day on which the consumer or a third party designated by him other than the carrier acquires physical possession of the goods or: (i) the day on which the consumer or a third party designated by him, other than the carrier, acquires physical possession of the last product, in the case of many products ordered by the consumer with a single order and delivered separately; ii) the day on which the consumer or a third party who, not indicated by him, other than the carrier, physically acquires possession of the last lot or the last lot, in the event of delivery of a good made up of several lots, iii) the day where the consumer or a third party has designated him, other than the carrier, acquires physical possession of the first product in the event of a contract for the regular delivery of goods within a specified period. In the event that the supplier has not provided the consumer with information on the right of withdrawal, the withdrawal period expires twelve (12) months after the end of the original withdrawal period as specified in the preceding paragraph. If the Supplier has provided the consumer with information on the right of withdrawal within twelve (12) months from the day specified in the preceding paragraph, the withdrawal period expires fourteen (14) calendar days from the day the consumer receives the notice. due to information. If the right of withdrawal is exercised, the consumer will be invoiced the costs of returning the goods and if the goods by their nature cannot normally be returned by post, the costs of return.

 

Exceptions to the right of withdrawal

The right of withdrawal provided does not apply in the following cases: (a) service contracts after the complete provision of the service, if the performance has started with the express prior consent of the consumer, and with his recognition that he will lose its right of withdrawal as soon as the contract fully executed by the supplier b) the supply of goods or the provision of services whose value depends on fluctuations in the money market which the supplier cannot control and which may occur within the withdrawal period. c) the supply of goods manufactured in accordance with consumer specifications or clearly personalized. d) delivery of goods which may soon be damaged or expired. e) the supply of sealed goods which are not eligible for return, for reasons of health or hygiene, and which have been unsealed after delivery. f) the supply of goods which, by their nature, by their nature, are inextricably linked to other elements. (g) the supply of digital content not supplied on a physical medium, if execution has started with the express prior consent of the consumer and his confirmation that he thus loses his right of withdrawal. In these, he delivers the products that are passed on to the final consumer to the next business.

 

Consequences of withdrawal

If the consumer withdraws from this contract, we will refund all the money we have received from him, including delivery costs (excluding additional costs due to his choice to use a delivery method other than the cheaper standard delivery method we offer you), without undue delay, in any event within fourteen (14) calendar days from the date on which we are informed of its decision to terminate the contract between us. based. We will execute the above refund using the same payment instrument that the consumer himself used for the original transaction, unless expressly agreed otherwise. In any case, no costs will be charged to the consumer for this reimbursement. We are entitled to delay refunds until we receive the goods or until the consumer provides proof that he has returned the goods. The consumer must return the goods to us (Chaussée de Ninove 357, 1070, Brussels for Look-Wonderful.Com SRL Box No 039) without undue delay and in any event within fourteen (14) calendar days from the day where he declares having terminated the contract. The consumer will be invoiced for the immediate costs of returning the goods and will be responsible for any loss of value resulting from manipulation which was not necessary to determine the nature, characteristics and functioning of the goods.